Returns & Exchanges
At Evercross, we stand by the quality of our sports gear and offer a hassle-free 30-day return policy to ensure you are completely satisfied with your purchase. Items must be in their original, unused condition with all packaging intact to qualify for a full refund.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return.
Package Your Gear
Securely pack the items in their original boxes, ensuring all tags, manuals, and accessories are included to avoid restocking fees.
Ship It Back
Print the prepaid shipping label provided via email and drop off your package at any authorized carrier location.
Receive Your Refund
Once our warehouse team inspects the equipment, your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing